Refund policy

Dubai Fashion Gallery Return & Exchange Policy

At Dubai Fashion Gallery, we are committed to providing you with premium quality products. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Window

You have 7 days from the date of delivery to initiate a return or exchange for an eligible item.

2. Eligibility Criteria

To be eligible for a return or exchange, your item must meet the following conditions:

  • The item must be unused, unworn, and in the exact same condition that you received it.
  • It must be in the original packaging, with all tags, warranty cards, manuals, and protective stickers fully intact.
  • A receipt or proof of purchase (Order ID) must be provided.

3. Category-Specific Conditions

Due to the premium nature of our catalog, please note the following specific guidelines:

  • Perfumes: For hygiene and quality control reasons, perfumes can only be returned or exchanged if the original cellophane wrapper is completely sealed and untampered with. Opened perfumes are strictly non-returnable unless a wrong item was delivered.
  • Watches & Sunglasses: Must be returned without any scratches, sizing alterations, or signs of wear. Original cases, cleaning cloths, and protective films must be included.
  • Wallets & Leather Goods: Must not show any creasing, stretching, or marks from handling.

4. Non-Returnable Items

  • Items marked as "Final Sale" or purchased during a clearance event.
  • Gift cards.
  • Opened fragrances.

5. How to Initiate a Return

  1. Contact our Customer Support team at Dfg.contactpk@gmail.com or via WhatsApp at +923439151600 with your Order Number and the reason for the return.
  2. If requesting a return due to a defect or damage during transit, please attach clear, well-lit photos of the item and the packaging.
  3. Once approved, securely pack the item in its original packaging.
  4. Ship the item back to us using a trackable courier service to the following address:
  5. DFG shop meena bazar takht bhai mardan

6. Refunds and Exchanges

  • Exchanges: If you wish to exchange an item for a different variant or product, we will process the new order once the original item has been received and inspected.
  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Payment Methods: As Cash on Delivery (COD) is widely used, approved refunds for COD orders will be processed via Bank Transfer or JazzCash/EasyPaisa within 7 business days. Alternatively, we can issue a Store Credit voucher for your next purchase.

7. Shipping Costs

  • Customers are responsible for paying their own shipping costs for returning items, unless the item received was defective, damaged, or incorrect.
  • Original shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund amount.